Updated June 30, 2025
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PLEASE READ THE FOLLOWING iBOXT PLATFORM TERMS OF SERVICE (“TERMS OF SERVICE”) CAREFULLY BEFORE DOWNLOADING OR USING THE iBOXT PLATFORM, iBOXT PET, iBOXT MARKETPLACE OR ANY AND ALL SERVICES OF iBOXT. THESE TERMS OF SERVICE CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND iBOXT.
IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN PROVISIONS THAT GOVERN HOW YOU CAN BRING CLAIMS BETWEEN YOU AND iBOXT, INCLUDING THE ARBITRATION AGREEMENT IN SECTION 2 BELOW. THE ARBITRATION AGREEMENT REQUIRES YOU TO RESOLVE ALL DISPUTES WITH iBOXT ON AN INDIVIDUAL BASIS AND, WITH LIMITED EXCEPTIONS, THROUGH FINAL AND BINDING ARBITRATION. THESE TERMS OF SERVICE OUTLINE HOW SUCH CLAIMS ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THESE TERMS OF SERVICE. BY AGREEING TO THESE TERMS OF SERVICE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THEM AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
These Terms of Service (“Terms of Service”) constitute a legally binding agreement between you and iBoxt Technologies, Inc. and its subsidiaries, representatives, affiliates, officers and directors (collectively, “iBoxt”) governing your use of iBoxt’s personalized, multipurpose, digital marketplace platform (“iBoxt Marketplace Platform”) and any related content or services, including but not limited to mobile and/or web-based applications (“Applications” or the “iBoxt App,” and together with the iBoxt Marketplace Platform, the “Services”).
Notwithstanding the foregoing, if you choose, now or in the future, to provide transports (e.g., pet-transports, transportation of goods and/or commercial transports), logistics (e.g., freight), pick up and delivery (e.g., retail, packages/boxes, and other goods) and other services (collectively, “Third-Party Services”), these Terms of Service do not supersede or otherwise impact the enforceability of any agreements you may have with iBoxt or its subsidiaries regarding such Third-Party Services (e.g., the Platform Access Agreement, the Technology Services Agreement and/or any similar agreements). To the extent (but only to the extent) any agreement you may have with iBoxt regarding Third-Party Services you provide conflicts with these Terms of Service, those agreements (and not these Terms of Service) will prevail with respect to any disputes arising from your provision of Third-Party Services; otherwise, any relevant provisions in these Terms of Service apply.
What’s iBoxt?
iBoxt is a consumer logistics transport platform that connects you, the User/Sender with independent, third-party, and industry-specific transporters for the on-demand transport of goods. iBoxt does not directly provide transportation or moving services and is not a carrier, courier, or moving company. Our role is limited to facilitating the connection between users, third-party transporters and industry specific Drivers/Transporters through our technology platform.
What it’s Not
IBOXT IS NOT A MOVING COMPANY AND DOES NOT DIRECTLY OFFER OR FACILITATE TRADITIONAL MOVING SERVICES. SUCH AS PACKING, BOXING, WRAPPING, DISASSEMBLY OR REASSEMBLY OF FURNITURE. DRIVERS/TRANSPORTERS ARE NOT REQUIRED TO CLIMB STAIRS FOR HOUSEHOLD, INDUSTRY OR PERSONAL GOODS. IBOXT SERVICES ARE INTENDED SOLELY FOR THE TRANSPORTATION OF ITEMS AS-IS FROM ONE LOCATION TO ANOTHER THROUGH THIRD-PARTY DRIVERS/TRANSPORTERS, MOVERS AND RELATED INDUSTRIES MAY PERFORM AND OFFER THESE SERVICES ON OUR PLATFORM. iBOXT SERVICES ARE LIMITED TO THE TRANSPORT OF ITEMS IN THEIR EXISTING CONDITION FROM ONE LOCATION TO ANOTHER. MOVERS AND RELATED INDUSTRY SPECIFIC INDUSTRIES MAY PERFORM THESE SERVICES USING THE IBOXT PLATFORM. YOU FURTHER AGREE THAT IBOXT IS NOT A FREIGHT CARRIER, COURIER SERVICE, OR LICENSED TRANSPORTATION PROVIDER. WE DO NOT DIRECTLY EMPLOY TRANSPORTERS, NOR DO WE PROVIDE VEHICLES, LABOR, OR EQUIPMENT FOR THE PHYSICAL HANDLING, PACKING, BOXING, WRAPPING, LOADING, UNLOADING, DISASSEMBLY, OR REASSEMBLY OF ITEMS. IBOXT IS A TECHNOLOGY PLATFORM THAT FACILITATES THE CONNECTION BETWEEN USERS/SENDER AND INDEPENDENT THIRD-PARTY OR INDUSTRY-SPECIFIC TRANSPORTERS WHO MAY OFFER SUCH SERVICES UNDER THEIR OWN LICENSES, INSURANCE, AND TERMS. ANY SERVICES BEYOND BASIC ITEM TRANSPORT ARE PERFORMED SOLELY AT THE DISCRETION OF THE TRANSPORTER AND ARE NOT OFFERED, MANAGED, OR GUARANTEED BY IBOXT. WE DO NOT SUPERVISE, CONTROL, OR ASSUME RESPONSIBILITY FOR THE ACTIONS OF TRANSPORTERS, AND YOU AGREE THAT IBOXT IS NOT LIABLE FOR ANY DAMAGE, LOSS, OR CLAIMS ARISING FROM SERVICES PERFORMED OUTSIDE THE SCOPE OF iBOXT PLATFORM.
IBOXT MAY, AT ITS SOLE DISCRETION, MODIFY, EXPAND, OR DISCONTINUE ANY ASPECT OF ITS SERVICES AT ANY TIME, INCLUDING THE INTRODUCTION OF NEW FEATURES OR SERVICE OFFERINGS. BY USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT IBOXT ACCESS TO BOTH CURRENT AND FUTURE IBOXT SERVICES ARE SUBJECT TO THESE TERMS OF SERVICE, AS AMENDED FROM TIME TO TIME. BY USING IBOXT SERVICES OR THE IBOXT PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT IBOXT AND ITS THIRD PARTY TRANSPORTERS ARE NOT LIABLE FOR ANY DAMAGE TO ITEMS, INCLUDING DAMAGE TO PACKAGING, WRAPPING, OR BOXING MATERIALS. YOU AGREE THAT YOU, THE USER/SENDER IS RESPONSIBLE FOR ENSURING THAT ITEMS ARE PROPERLY PACKED AND SECURED FOR TRANSPORT. BY USING THE IBOXT PLATFORM, YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU, THE USER/SENDER ARE RESPONSIBLE FOR ENSURING THAT ITEMS ARE PROPERLY PACKED, SECURED PROPERLY FOR TRANSPORT AND THE ITEM IS READY FOR PICKUP.
iBoxt Technology
iBoxt operates as a technology platform that enables the coordination of transport services through its proprietary mobile application and web-based systems. The platform provides tools for Users/Senders to request transport services of goods, track live transports, communicate with Transporters through third-party systems and manage transactions inside the iBoxt platform. iBoxt does not control the manner, timing, or quality of the services performed by Transporters, nor does it guarantee the availability or performance of any specific Transporter. All transport arrangements are made through the platform but fulfilled independently by third-party and industry specific providers. iBoxt continually updates and improves its technology to enhance user experience, streamline logistics, and support future service offerings, including potential integrations with industry-specific providers.
About iBoxt Services
Through the iBoxt mobile application and platform, Users can request the pickup and delivery of items, and Transporters can accept and fulfill those requests. iBoxt does not own, operate, or employ any transport vehicles or personnel, nor do we directly provide transportation, moving, freight, courier, or delivery services. iBoxt is not a moving company, freight carrier, or courier service. Instead, we serve solely as a digital intermediary that enables communication and coordination between Users and independent and industry specific Transporters who may offer such services under their own business names, licenses, and insurance policies.
While some Transporters using the iBoxt platform may be licensed professionals in industries such as moving or freight, any services they provide are done so independently and at their own discretion, and are not controlled, managed, or guaranteed by iBoxt. Users are responsible for reviewing and agreeing to any terms or conditions offered by Transporters, such as moving services and insurance. By using the iBoxt platform, you acknowledge and agree that iBoxt’s role is limited to facilitating the connection between Users and Transporters, and that iBoxt is not a party to any service agreement between you and any Transporter. iBoxt does not assume any responsibility or liability for the actions, omissions, or services of any Transporter.
Your Part in The Process
It is incumbent upon you, the User/Sender, a registered user with the iBoxt App and iBoxt services, to ensure that all items scheduled for transport through the iBoxt app, services, or platform are properly prepared, accessible, and ready for pickup at the designated time. As a User/Sender on the iBoxt platform, you are solely responsible for ensuring that all information provided through your account is accurate, complete, and up to date, including contact details, pickup and delivery locations, and item accuracy descriptions at the time of the transport. You must ensure that all items scheduled for transport are properly prepared, securely packed, and ready for pickup at the designated time. Do not request or schedule a transport until your item is fully packed and accessible for immediate transport. By using The iBoxt app and iBoxt Services, you acknowledge and agree that site fees and additional surcharges may apply to your transactions, and that these fees are subject to change. You are responsible for reviewing and understanding all applicable pricing, fees, and surcharges set by the iBoxt app prior to confirming any transport request. iBoxt is not a party to any issues that may arise between you and any transporter, and you are responsible for any taxes, tolls, duties, or additional charges associated with your use of the platform. Failure to comply with these responsibilities may result in delays, additional charges, or cancellation of your transport request.
iBoxt Insurance Coverage
IBOXT DOES NOT PROVIDE INSURANCE COVERAGE FOR ITEMS BEYOND ANY EXPRESSLY STATED LIMITS IN THESE TERMS OF SERVICE. FOR THE PROTECTION OF YOUR PROPERTY, WE STRONGLY RECOMMEND THAT YOU OBTAIN INDEPENDENT INSURANCE COVERAGE FOR ANY ITEMS BEING TRANSPORTED THROUGH THE IBOXT PLATFORM. AT SIGNUP, AND WHILE CREATING A TRANSPORT AND UPON AGREEING TO IBOXT’S TERM OF SERVICE AGREEMENT, IBOXT OFFERS OPTIONAL INSURANCE COVERAGE FOR ITEMS DURING TRANSPORT AT A RATE OF $15.00 PER TRANSPORT, PROVIDING PROTECTION FOR LOSSES OR DAMAGES UP TO A MAXIMUM OF $100 PER TRANSPORT. IF YOU REQUIRE COVERAGE BEYOND THIS AMOUNT, YOU ARE SOLELY RESPONSIBLE FOR OBTAINING ADDITIONAL INSURANCE FROM A THIRD-PARTY PROVIDER BEFORE YOUR TRANSPORT.
BY USING THE IBOXT PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT IBOXT’S LIABILITY, IF ANY, IS STRICTLY LIMITED TO THE COVERAGE PROVIDED UNDER THE OPTIONAL INSURANCE PLAN YOU SELECTED AT THE TIME OF SCHEDULING A TRANSPORT. IF YOU DO NOT PURCHASE IBOXT-100 INSURANCE OFFERED TO YOU FOR $15.00, OR IF YOUR ITEM EXCEEDS THE $100 MAXIMUM COVERAGE LIMIT, YOU ARE SOLELY RESPONSIBLE FOR OBTAINING INDEPENDENT INSURANCE TO PROTECT YOUR ITEM AGAINST ANY LOSS OR ADDITIONAL LOSS OR DAMAGE OVER THE SELECTED IBOXT-100 INSURANCE.
Third-Party Industry Specific Services and Insurance
Some transporters on the iBoxt platform may be licensed professionals in regulated industries, such as moving or freight. These transporters may offer services beyond standard item transport, including lifting, carrying, or relocation assistance. Such services are provided independently by the transporter and are not facilitated, endorsed, or insured by iBoxt. These transporters are responsible for carrying their own insurance coverage, and Users/Senders/Senders/Senders acknowledge that any additional services performed are outside the scope of iBoxt’s platform. Users/Senders are encouraged to verify the transporter’s credentials and insurance coverage at their arrival before in services beyond basic transport.
Transporters who use iBoxt platform may be licensed professionals from industries such as moving, logistics, or freight, and may independently offer services consistent with their qualifications. iBoxt enables industry movers to accept and fulfill transport requests through the iBoxt platform. Please note that when you use services provided by licensed movers or other industry-specific transporters, pricing may reflect the standard rates and fee structures of those industries, which may differ from iBoxt’s standard transport pricing. In the future, iBoxt may introduce tiered pricing options for these services, offering different service levels and corresponding rates. Users/Senders will be notified of any such changes when creating their transport. By using the iBoxt app and iBoxt services, you acknowledge and agree that industry-specific pricing and terms may apply.
Item Readiness
Users/Senders are solely responsible for ensuring that all items scheduled for transport through the iBoxt platform are fully prepared, properly packed, and ready for immediate pickup at the time of the scheduled or on-demand request. Items must be accessible, secured for transport, and in a condition suitable for immediate handoff for the transporter. You agree not to request an on-demand pickup or schedule a transport unless the item is completely ready for pickup. Delays, cancellations, or additional fees resulting from unprepared items will be the responsibility of the User/Sender. iBoxt and its transporters are not liable for issues arising from improperly prepared or inaccessible items.
Contractual Relationship; Termination; and Modification
In addition to these Terms of Service, your access to, and use of the Services is also governed by the applicable terms found on our website. These include but are not limited to: the Privacy Notice which describes how we collect, use, and disclose your personal information.
By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.
Termination
iBoxt, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Modification
iBoxt reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or iBoxt’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.
Releasing iBoxt of Liability
BY USING THE IBOXT PLATFORM, YOU AGREE THAT IBOXT AND ITS TRANSPORTERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY DAMAGE, LOSS, OR DETERIORATION OF ITEMS RESULTING FROM IMPROPER PREPARATION, PACKAGING, OR SECURING BY THE USER. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGE CAUSED BY INADEQUATE BOXING, WRAPPING, LABELING, OR FAILURE TO PROTECT FRAGILE OR SENSITIVE ITEMS. USERS/SENDERS ARE SOLELY RESPONSIBLE FOR ENSURING THAT ALL ITEMS ARE PROPERLY PACKED, SEALED, AND READY FOR SAFE TRANSPORT PRIOR TO PICKUP. IBOXT DOES NOT INSPECT ITEMS FOR READINESS AND ASSUMES NO RESPONSIBILITY FOR ISSUES ARISING FROM INSUFFICIENT PREPARATION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE IBOXT PLATFORM OR IBOXT SERVICES.
BY USING THE IBOXT PLATFORM, HOWEVER, YOU, AS THE USER/SENDER, EXPRESSLY RELEASE AND HOLD HARMLESS IBOXT, ITS AFFILIATES, AND ITS TRANSPORTERS FROM ANY AND ALL LIABILITY, CLAIMS, OR DAMAGES ARISING FROM THE TRANSPORT, HANDLING, OR DELIVERY OF YiBoxt ITEMS, INCLUDING BUT NOT LIMITED TO LOSS, THEFT, OR DAMAGE TO ITEMS OR THEIR PACKAGING, REGARDLESS OF CAUSE. YOU FURTHER AGREE THAT IBOXT AND ITS TRANSPORTERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY DAMAGE, LOSS, OR DETERIORATION OF ITEMS RESULTING FROM IMPROPER PREPARATION, PACKAGING, OR SECURING BY THE USER/SENDER. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGE CAUSED BY INADEQUATE BOXING, WRAPPING, LABELING, OR FAILURE TO PROTECT FRAGILE OR SENSITIVE ITEMS.
Arbitration Agreement
By agreeing to these Terms, you agree that you are required to resolve any claim that you may have against iBoxt on an individual basis in binding arbitration as set forth in this Arbitration Agreement, and not as a class, collective, coordinated, consolidated, mass and/or representative action. Binding arbitration is a procedure in which a dispute is submitted to one or more arbitrators who make a binding decision on the dispute. In choosing binding arbitration, you and iBoxt are opting for a private dispute resolution procedure where you agree to accept the arbitrator’s decision as final instead of going to court. You and iBoxt are each waiving your right to a jury trial.
This Arbitration Agreement will preclude you from bringing any class, collective, coordinated, consolidated, mass, and/or representative action against iBoxt, and also preclude you from participating in or recovering relief in any current or future class, collective, coordinated, consolidated, mass and/or representative action brought against iBoxt by someone else—except as provided below in Section 2(a)(3)(c). Thus, the parties agree that the Arbitrator shall not conduct any form of class, collective, coordinated, consolidated, mass, and/or representative arbitration, nor join, coordinate, or consolidate claims of multiple individuals against iBoxt in a single proceeding—except as provided below in Section 2(a)(3)(c). For the avoidance of doubt, except as provided below in Section 2(a)(3)(c), this Arbitration Agreement precludes you from bringing or participating in any kind of class, collective, coordinated, consolidated, mass, and/or representative or other kind of group, multi-plaintiff or joint action against iBoxt, other than participating in a classwide, collective, coordinated, consolidated, mass, and/or representative settlement of claims.
(a) Agreement to Binding Arbitration Between You and iBoxt
(1) Covered Disputes: Except as expressly provided below in Section 2(b), you and iBoxt agree that any dispute, claim, or controversy in any way arising out of or relating to (i) these Terms and prior versions of these Terms, or the existence, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; (ii) your access to or use of the Services at any time; (iii) incidents or accidents resulting in personal injury or death to you or anyone else that you allege occurred in connection with your use of the Services (including, but not limited to, your use of the iBoxt Marketplace Platform or the transporter version of the iBoxt App), regardless of whether the dispute, claim, or controversy occurred or accrued before or after the date you agreed to these Terms, and regardless of whether you allege that the personal injury or death was experienced by you or anyone else; and (iv) your relationship with iBoxt, will be settled by binding individual arbitration between you and iBoxt, and not in a court of law. This Arbitration Agreement survives after your relationship with iBoxt ends.
(2) Class Action Waiver
Any and all disputes, claims, or controversies between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a class, collective, coordinated, consolidated, and/or representative action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any class, collective, coordinated, consolidated, and/or representative action, or to award relief to anyone but the individual in arbitration. The parties also expressly waive the right to seek, recover, or obtain any non-individual relief. Notwithstanding anything else in this agreement, this Class Action Waiver does not prevent you or iBoxt from participating in a classwide, collective, and/or representative settlement of claims.
The parties further agree that if for any reason a claim does not proceed in arbitration, this Class Action Waiver shall remain in effect, and a court may not preside over any action joining, coordinating, or consolidating the claims of multiple individuals against iBoxt in a single proceeding, except that this Class Action Waiver shall not prevent you or iBoxt from participating in a classwide, collective, and/or representative settlement of claims. If there is a final judicial determination that any portion of this Class Action Waiver is unenforceable or unlawful for any reason, (i) any class, collective, coordinated, consolidated, and/or representative claims subject to the unenforceable or unlawful portion(s) shall proceed in a court of competent jurisdiction; (ii) the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration; (iii) the unenforceable or unlawful portion(s) shall be severed from this Arbitration Agreement; and (iv) severance of the unenforceable or unlawful portion(s) shall have no impact whatsoever on the enforceability, applicability, or validity of the Arbitration Agreement or the arbitrability of any remaining claims asserted by you or iBoxt.
(3) Mass Actions
a. Mass Action Waiver: Any and all disputes, claims, or controversies between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a mass action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any mass action or to award relief to anyone but the individual in arbitration—except as provided below in Section 2(a)(3)(c). The parties also expressly waive the right to seek, recover, or obtain any non-individual relief. The parties agree that the definition of a “Mass Action” includes, but is not limited to, instances in which you or iBoxt are represented by a law firm or collection of law firms that has filed 50 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on your or iBoxt’s behalf, and the law firm or collection of law firms seeks to simultaneously or collectively administer and/or arbitrate all the arbitration demands in the aggregate. Notwithstanding anything else in this agreement, this Mass Action Waiver does not prevent you or iBoxt from participating in a mass settlement of claims.
b. Dispute Procedure
Notwithstanding any provision to the contrary in the applicable arbitration provider’s rules, the arbitrator shall be empowered to determine whether the party bringing any claim has filed a Mass Action in violation of the Mass Action Waiver. Either party shall raise with the arbitrator or arbitration provider such a dispute within 15 days of its arising. If such a dispute arises before an arbitrator has been appointed, the parties agree that (i) a panel of three arbitrators shall be appointed to resolve only disputes concerning whether the party bringing any claim has filed a Mass Action in violation of the Mass Action Waiver. Each party shall select one arbitrator from the arbitration provider’s roster to serve as a neutral arbitrator, and these arbitrators shall appoint a third neutral arbitrator. If the parties’ arbitrators cannot agree on a third arbitrator, the arbitration provider will select the third arbitrator; (ii) iBoxt shall pay any administrative fees or costs incidental to the appointment of Arbitrators under this provision, as well as any fees or costs that would not be incurred in a court proceeding, such as payment of the fees of the arbitrators, as well as room rental; (iii) the arbitrators shall issue a written decision with findings of fact and conclusions of law; and (iv) any further arbitration proceedings or assessment of arbitration-related fees shall be stayed pending the arbitrators’ resolution of the parties’ dispute. If the arbitrator or panel of arbitrators determines that you have violated the Mass Action Waiver, the parties shall have the opportunity to opt out of arbitration within 30 days of the arbitrator’s or panel of arbitrator’s decision. You may opt out of arbitration by providing written notice of your intention to opt out to the arbitration provider and to iBoxt Technologies, Inc., Attn: iBoxt Legal Department, FLLD Division; via USPS Priority Mail or hand delivery. This written notice must be signed by you, and not any attorney, agent, or other representative of yours. iBoxt may opt out of arbitration by sending written notice of its intention to opt out to the arbitration provider and to you or your attorney, agent, or representative if you are represented. For the avoidance of doubt, the ability to opt out of arbitration described in this Section 2(a)(3)(b) only applies if the arbitrator or panel of arbitrators determines that you have violated the Mass Action Waiver. If the parties proceed with arbitration, the parties agree that arbitrations will be batched as provided in Section 2(a)(3)(c) below.
c. Batching
i. To increase efficiency of resolution in the event a Mass Action is filed and neither party exercises its right to opt out of arbitration pursuant to Section 2(a)(3)(b) above, the following procedure shall apply. At the request of either party, an arbitrator shall be selected according to the applicable arbitration provider’s rules to act as a special master (“Special Master”) to resolve threshold disputes regarding the propriety of some or all the arbitration demands submitted in the Mass Action (“Mass Arbitration Demands”). These threshold disputes may include, but are not limited to:
1. Any dispute regarding filing fees owed with respect to the Mass Arbitration Demands, including whether claimants have submitted valid fee waivers;
2. Any dispute regarding whether the applicable arbitration provider has complied with the Arbitration Agreement with respect to processing and administering the Mass Arbitration Demands;
3. Any dispute regarding whether the Mass Arbitration Demands meet the requirements set forth in Section 2(d) below;
4. Whether claimants are barred from proceeding with their claims based on a prior settlement agreement, violation of these Terms, or expiration of the statute of limitations;
5. Any dispute relating to representation of the same claimant by multiple law firms;
6. Any dispute regarding whether the Mass Arbitration Demands were filed with the correct arbitration provider;
7. Any dispute regarding discovery common to all claims; and
8. Any disputes regarding legal or factual issues common to all claims.
Any such request shall be made within 15 days following the expiration of the opt-out period described in Section 2(a)(3)(b), and may be made by providing written notice to the arbitration provider. Upon the request of either party to appoint a Special Master to resolve the foregoing issues, the applicable arbitration provider shall refrain from further processing any of the Mass Arbitration Demands to which a dispute has been raised. No further payment for filing fees, administrative costs, or arbitrator fees shall be deemed due with respect to any of the Mass Arbitration Demands as to which a dispute has been raised until after the dispute(s) has/have been resolved by the Special Master. iBoxt shall be responsible for the applicable arbitration provider’s and Special Master’s fees and costs related to the proceedings before the Special Master.
A Special Master appointed pursuant to this procedure shall have no authority to consolidate cases.
ii. After proceedings before the Special Master have concluded, to the extent any of the Mass Arbitration Demands are permitted to proceed, the parties shall group the Mass Arbitration Demands into batches of no more than 100 demands per batch by state of residence, and then alphabetically by last name (plus, to the extent there are less than 100 arbitration demands left over after the batching described above, a final batch consisting of the remaining demands), and shall inform the arbitration provider of the batches and their compositions within 14 days of the conclusion of proceedings before the Special Master. The arbitration provider shall treat each batch of claims as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents and administrative and filing fees per batch. The parties shall randomly assign sequential numbers to each batch, and only one batch shall proceed to arbitration at a time in the order of the random sequential numbers. A separate arbitrator will be appointed to, and administrative and filing fees assessed for, each batch as the batch proceeds to arbitration. You agree to cooperate in good faith with iBoxt and the arbitration provider to implement such a batch approach to resolution and fees. Nothing in this provision shall be construed as limiting the right to object that the filing or presentation of multiple arbitration demands by or with the assistance of the same law firm or organization violates any term of this Agreement.
iii. If any Mass Arbitration Demands were originally processed as individual arbitration demands before this batching procedure was commenced, further proceedings, including the assessment of further arbitration filing or administration fees to either party shall be governed by the procedures set forth in this Section 2(a)(3).
(4) Delegation Clause
Only an arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including without limitation any claim that all or any part of this Arbitration Agreement is void or voidable. An arbitrator shall also have exclusive authority to resolve all threshold arbitrability issues, including issues relating to whether these Terms are applicable, unconscionable, or illusory and any defense to arbitration, including without limitation waiver, delay, laches, or estoppel. However, only a court of competent jurisdiction, and not an arbitrator, shall have the exclusive authority to resolve any and all disputes arising out of or relating to the Class Action Waiver and Mass Action Waiver, including, but not limited to, any claim that all or part of the Class Action Waiver and/or Mass Action Waiver is unenforceable, unconscionable, illegal, void, or voidable—except that, as stated and pursuant to the procedures provided in Section 2(a)(3)(b), an arbitrator or panel of arbitrators shall have authority to determine whether the party bringing any claim has violated the Mass Action Waiver.
(5) Application to Third Parties: This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouse, domestic partner, heirs, estate, third-party beneficiaries and assigns, where their underlying claims arise out of or relate to your use of the Services. To the extent that any third-party beneficiary to this agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement.
(b) Exceptions to Arbitration
Notwithstanding the foregoing, this Arbitration Agreement shall not require arbitration of the following claims: (i) individual claims brought in small claims court so long as the matter remains in such court and advances only on an individual basis; (ii) individual claims of sexual assault or sexual harassment occurring in connection with your use of the Services; and/or (iii) injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
Such claims may be brought and litigated in a court of competent jurisdiction by you on an individual basis only. On an individual basis means that you cannot bring such claims as a class, collective, coordinated, consolidated, mass, and/or representative action against iBoxt. For the avoidance of doubt, this precludes you from bringing claims as or participating in any kind of any class, collective, coordinated, consolidated, mass, and/or representative or other kind of group, multi-plaintiff, or joint action against iBoxt and no action brought by you may be consolidated or joined in any fashion with any other proceeding. Where your claims are brought and litigated to completion on such an individual basis in a court of competent jurisdiction, iBoxt agrees to honor your election.
The parties’ agreement not to require arbitration in these limited instances does not waive the enforceability of this Arbitration Agreement as to any other provision (including, but not limited to, the waivers provided for in Section 2(a), which will continue to apply in court as well as in arbitration), or the enforceability of this Arbitration Agreement as to any other controversy, claim, or dispute.
(c) Rules and Governing Law
For disputes arising outside of Connecticut (or for disputes arising in Connecticut only if an administrator can facilitate the arbitration), the parties shall be required to meet and confer to select a neutral arbitration provider. Such an arbitration provider shall have operations in the state in which the dispute arises. If the parties are unable to mutually agree upon an arbitration provider, then either party may invoke 9 U.S.C. § 5 to request that a court of competent jurisdiction appoint an arbitration provider with operations in the state in which the dispute arises. Any arbitration provider appointed by a court under 9 U.S.C. § 5 shall conduct arbitration solely on an individualized basis as set forth in this Section 2. Once the parties mutually agree upon a neutral arbitration provider, or an arbitrator provider is appointed under 9 U.S.C. § 5, the ensuing arbitration shall commence pursuant to the rules of the designated arbitration provider, except as designated herein. Once an arbitration provider is agreed upon or appointed, an Arbitrator shall be appointed. The Arbitrator will be either (1) a retired judge or (2) an attorney licensed to practice law in the state where the arbitration is conducted with experience in the law underlying the dispute. The Arbitrator will be selected by the parties from the applicable arbitration provider’s roster of arbitrators. If the parties are unable to agree upon an Arbitrator after a good faith meet and confer effort, then the applicable arbitration provider will appoint the Arbitrator in accordance with its rules.
Notwithstanding any choice of law or other provision in these Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, FAA who will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties to be bound by the provisions of the FAA for all purposes, including, but not limited to, interpretation, implementation, enforcement, and administration of this Arbitration Agreement, and that the FAA and the applicable arbitration provider’s rules shall preempt all state laws to the fullest extent permitted by law. All statutes of limitations that would otherwise be applicable will apply to any arbitration proceeding. If the FAA and applicable arbitration provider’s rules are found to not apply to any issue regarding the interpretation or enforcement of this Arbitration Agreement, then that issue shall be resolved under the laws of the state where you reside when you accept these Terms.
Any dispute, claim, or controversy arising out of or relating to incidents or accidents resulting in personal injury (including but not limited to sexual assault or harassment claims) or death that you allege occurred in connection with your use of the Services, whether before or after the date you agreed to the Terms, shall be governed by and construed in accordance with the laws of the state in which the incident or accident occurred.
(d) Process
Pre-Arbitration Dispute Resolution and Notification. The parties agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. The parties therefore agree that, before either party demands arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement. Multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate in the conference. The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify iBoxt that you intend to initiate an informal dispute resolution conference, write to iBoxt Technologies, Inc., providing your name, the telephone number(s) associated with your iBoxt account (if any), the email address(es) associated with your iBoxt account, and a description of your claim. Engaging in an informal dispute resolution conference is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before completion of an informal dispute resolution conference. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.
Initiating Arbitration
In order to initiate arbitration following the conclusion of the informal dispute resolution process required by this Section, a party must provide the other party with a written demand for arbitration and file the demand with the applicable arbitration provider, as determined by Section 2(c). A party initiating an arbitration against iBoxt must send the written demand for arbitration to iBoxt Technologies, Attn: Legal Department, FLLD Division. Additionally, a party initiating arbitration against iBoxt must send an electronic version of the demand for arbitration.
By signing the demand for arbitration, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that (i) the demand for arbitration is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (ii) the claims and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (iii) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery. The Arbitrator shall be authorized to afford any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or any applicable state law for either party’s violation of this requirement.
(e) Location
Unless you and iBoxt otherwise agree, if you reside in the United States, the arbitration will be conducted in the United States. Your right to a hearing will be determined by the applicable arbitration provider’s rules. Subject to the applicable arbitration provider’s rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
(f) Offers of Judgment
At least 10 days before the date set for the arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitrator, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within 30 days after it is made, whichever occurs first, it shall be deemed withdrawn, and cannot be given in evidence upon the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs from the time of the offer.
(g) Arbitrator’s Decision
The Arbitrator will render an award within the time frame specified in the applicable arbitration provider’s rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. An Arbitrator’s decision shall be final and binding on all parties.
The Arbitrator is not bound by decisions reached in separate arbitrations, and the Arbitrator’s decision shall be binding only upon the parties to the arbitration that are the subject of the decision.
The Arbitrator shall award reasonable costs incurred in the arbitration to the prevailing party in accordance with the law(s) of the state in which arbitration is held.
(h) Fees
With the exception of the provisions governing payment of arbitration costs set forth above, your responsibility to pay any filing, administrative, and arbitrator fees will be solely as set forth in the applicable arbitration provider’s rules and shall be up to the amount you would be required to pay if you filed a claim in court.
If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs, or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in Connecticut, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.
Any and all disputes regarding a party’s obligation to pay any arbitration fees or costs that arise after an arbitrator is appointed shall be determined solely by the arbitrator. If such a dispute arises before an arbitrator has been appointed, and if no Special Master has been requested by either party pursuant to Section 2(a)(3)(c)(i) of these Terms, the parties agree that (i) the due date for any disputed fees shall be stayed pending resolution of the parties’ dispute, (ii) a panel of three arbitrators shall be appointed to resolve the parties’ dispute concerning a party’s obligation to pay fees or costs of arbitration, (iii) the panel of arbitrators shall be appointed by each party selecting one arbitrator from the arbitration provider’s roster to serve as neutral arbitrators, and these arbitrators shall appoint a third neutral arbitrator. If the parties’ arbitrators cannot agree on a third arbitrator, the arbitration administrator will select the third arbitrator, (iv) iBoxt shall pay any administrative fees or costs incidental to the appointment of a panel of arbitrators under this provision, as well as any fees or costs that would not be incurred in a court proceeding, such as payment of the fees of the arbitrator(s), as well as room rental, and (v) the arbitrator(s) shall issue a written decision with findings of fact and conclusions of law. If two or more fee disputes between a claimant and iBoxt arise at or around the same time, the disputes may be consolidated for resolution by a single arbitrator or panel of arbitrators either at the agreement of the parties or the election of the party common to all such disputes.
(i) Severability and Survival
If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (i) the unenforceable or unlawful provision shall be severed from these Terms; (ii) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
The Services
The Services enable you and other consumers to find, request, or receive (i) Third-Party Services from third party service providers, including without limitation, merchants, retailers, grocers, restaurants, businesses, independent drivers, delivery persons, and pet transporters (“Third-Party Providers”); (ii) related personalized content, including features, recommendations and advertisements for products or services tailored to your needs and interests; and (iii) certain supporting services, including providing you the ability to express certain preferences about the Third-Party Services or Third-Party Providers, payment processing and customer support. Unless otherwise agreed by iBoxt in a separate written agreement with you, these Services are made available solely for your personal, noncommercial and commercial use.
Once you make a request, iBoxt notifies Third-Party Providers that an opportunity is available so that the Third-Party Provider may complete your request. It is up to the Third-Party Provider to decide whether or not to offer Third-Party Services to you or at all, and it is up to you to decide whether or not to accept such services from a Third-Party Provider. Please note that once your request for the Services has begun, you may no longer have the option to reschedule or cancel. If iBoxt is able to reschedule or cancel your request, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.
iBOXT IS NOT A COMMON OR MOTOR CARRIER AND DOES NOT TRANSPORT PASSENGERS OR GOODS. GENERALLY, THE SERVICES ARE ONLY OPEN TO REGISTERED USERS OF THE SERVICES AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST, AND IF APPLICABLE, OBTAIN THIRD-PARTY SERVICES FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE USE OF THE SERVICES DOES NOT ESTABLISH iBOXT AS A PROVIDER OF ANYTHING OTHER THAN THE SERVICES. THIRD-PARTY PROVIDERS ARE INDEPENDENT AND NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF iBOXT IN ANY WAY. ANY EFFORT, FEATURE, PROCESS, POLICY, STANDARD, OR OTHER EFFORT UNDERTAKEN BY iBOXT TO FACILITATE YOUR RECEIPT OF THIRD PARTY SERVICES OR IN THE INTEREST OF SAFETY OR SECURITY (WHETHER REQUIRED BY APPLICABLE REGULATIONS OR NOT) IS NOT AN INDICIA OF AN EMPLOYMENT, ACTUAL AGENCY, APPARENT AGENCY, OR OSTENSIBLE AGENCY RELATIONSHIP WITH A THIRD-PARTY PROVIDER.
App Stores
The availability of the Services may be dependent on the third-party from which you received the license to the iBoxt App, e.g., the Apple iPhone or Android app stores (“App Store”). These Terms are between you and iBoxt and not with the App Store and iBoxt is responsible for the provision of Services as described in these Terms. However, if you downloaded the iBoxt App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. These Terms incorporate by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are the “end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and these Terms, these Terms will control.
Ownership; License; and Restrictions
The Services and all rights, title, and interest, including all related intellectual property rights therein are and shall remain iBoxt’s property or the property of iBoxt’s licensors. These Terms are not a sale and do not convey or grant to you any rights in or related to the Services, or any intellectual property rights owned by iBoxt or its licensors, except for the limited license granted herein.
Subject to your compliance with these Terms, iBoxt grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the iBoxt App solely in connection with your use of the Services on your personal device; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by iBoxt and iBoxt’s licensors. You agree that you will not use iBoxt’s copyrights, trademarks, service marks, or trade dress, aside from use incidental to your use of the Services, without express, written permission from iBoxt. This prohibition includes use in domain names, websites, and social media accounts. You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by iBoxt; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of, or which result in, unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
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