iBoxt Privacy Notice

I. Introduction

When you use iBoxt, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this which highlights important information about our privacy practices and provides summaries of the data we collect and how we use it.

All those subject to this notice are referred to as “Users and Senders” in this notice. All “drivers” are also referred to as “drivers and transporters” interchangeably.

II. Overview

This notice describes how iBoxt and its affiliates collect and use data. This notice applies to all iBoxt users, senders, transporters and drivers.

• Share Codes: Are unique codes given to each User/Sender at signup with the app and is used to earn money and give a discount to family, friends and contacts in their network. The code is unique in nature and is also used as an identifer when referencing their account. The code is: User/Sender initials and the state they reside in: Ex: Jane Doe who lives in Connecticut would have a code: JDCT-1234. Individuals, businesses, Drivers/Transporters and Users/Senders all have unique and Share Codes they share with family and friends, employees, customers and on social media platforms. User/Sender receives $10 from iBoxt for every person who completes a transport over $75.00 and $5.00 for every repeat transport over $55.00. Their contact receives 15% off their transport in exchange for using their Share Code.
• Users and Senders: those who request, receive or share transports and related logistic services, including boxed packages, boxed or sealed purchase pickups and the transport of such items via their iBoxt account. Users can be guests or transport recipients, senders are users who have accounts with iBoxt.
• Drivers or Transporters and Delivery Persons: Drivers and transporters are one and the same and are used interchangeably throughout iBoxt’s Privacy Notice. They are those who provide transports to users, senders and transport recipients individually via their iBoxt account or through partnered transport companies. Delivery persons are the transporters who use 2 wheels such as mopeds, scooters or hauls for pickups or transports.
• iBoxt Business Accounts: Businesses and their employees who use our transport services using their business account and their company Share Code.
• Transport Recipients: those without an iBoxt account who receive pickups and drop off of transported items, moves or transport services ordered by other iBoxt account owners, including those who receive iBoxt services arranged by friends, family members or other individual or business iBoxt account owners and transport sharings.
• Borrowers: those who borrow a bike, an e-bike, moped or any other leased, rented or borrowed 2 wheeled, bike, moped or scooter haul etc. from an owner or iBoxt Technologies Inc.
• Owners, iBoxt Shares: those make their bikes, scooters, mopeds, e-bikes or hauls available through iBoxt Shares. Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular state or region only if permitted under the laws of those places.

III. Data collections and uses

To help protect your privacy and maintain security, iBoxt will take steps to verify your identity before granting you access to your personal data or acting on your request.

Users who wish to submit a request must first verify their identity by contacting us at Support@iBoxt.com.

If you submit a request by phone, you will be required to verify your identity by calling from the phone number associated with your iBoxt account, and iBoxt will ask a series of questions to verify your identity such as your personal Share Code that was assigned to you at sign up, the last 4 digits of your checking account or savings account on file with iBoxt and your DL number if you are a driver, transporter, delivery person of iBoxt.

If you do not have an iBoxt account, please Contact us, we have live 24/7 sender and driver support.

The data we collect

iBoxt collects personal information described in iBoxt’s Privacy Notice for users, senders, transport recipients and transport sharing.

Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;

• Financial information, such as bank routing numbers, tax information, and any other payment information you provide
• Commercial information, such as your transports and transport history
• Geolocation data, including precise geolocation data
• Biometric information, such as photos used for driver identity verification
• Characteristics of protected classes, such as age and gender
• Internet or network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers
• Audio, electronic, visual, or similar information, such as audio and video recordings submitted for customer support and safety purposes; and
• Inferences drawn from the personal information listed above, such as user interests and preferences.

The data we collect

iBoxt collects the personal information described in iBoxt’s Privacy Notice for drivers, transporters, haulers and delivery drivers.

Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;

• Financial information, such as bank routing numbers, tax information, and any other payment information you provide;
• Commercial information, such as your transports and transport history;
• Geolocation data, including precise geolocation data;
• Biometric information, such as photos used for driver identity verification;
• Characteristics of protected classes, such as age and gender;
• Internet or network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers;
• Audio, electronic, visual, or similar information, such as audio and video recordings submitted for customer support and safety purposes; and
• Inferences drawn from the personal information listed above, such as user interests and preferences.

iBoxt collects the following data from these sources:

1. Data provided by users. This includes:

• Drivers, mopeds and e-bike persons, this also includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services to anyone using the iBoxt apps.
• Background check information (Drivers and Delivery persons): This includes information submitted during the driver/transporter/e- bike person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by iBoxt service providers.
• Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user- submitted photos such as selfies, profile pictures and content images of items taken by drives, users and delivery persons.
• Demographic data: We collect demographic data such as birth date/age, gender or occupation when necessary to enable certain features, or provide access to age-restricted products or services. For example, we collect users’ date of birth or age to verify eligibility to receive iBoxt funds for Share Codes or when you transport items requiring ID for legal and age appropriate reasons, using the iBoxt app. We also collect data for marketing and advertising and we collect demographic data, such as age group and household composition, through user surveys, our website and person to person interviews.
• User content: We may collect data (including chat logs and call recordings) when users and drivers contact iBoxt customer support, provide feedback about drivers/transporters, users/senders businesses and partners use features that enable users to upload content or submit images to share with family and friends and post on social media.
• Travel information: We collect transport itinerary information, including times and dates of current and upcoming transports.
• Location data (driver and e-bike delivery person): We collect precise and approximate location data from drivers, transporters and delivery (moped or e-bike) persons’ mobile devices when the iBoxt app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
• Location data (users and transport recipients). We collect precise and/or approximate location information from senders’ and transport recipients’ mobile devices if they enable us to do so via their device settings.
• iBoxt collects such data from the time a transport or pick up or move is requested until it is completed, and any time the app is running in the foreground (app open and on-screen).
• Senders and transport recipients may use the iBoxt apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the iBoxt apps. For example, a sender who has not enabled precise location data will have to manually enter their pickup address for the driver in the chat box.
• In addition, precise location data collected from a driver’s device during a transport is linked to the user’s account, even if the user has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and transaction generation.
• Transaction information: iBoxt collects transaction information related to the use of our services, including the type of services requested or provided; transport or order details (such as date and time, requested pickup and destination addresses, distance traveled and items picked up, moved or transported such as any type of transport, pickup or move, prescription drugs or other other items such as smoke shop items or liquor store transports for an independent user has ordered such transport or when legal age is a requirement); and payment transaction information (such as any partner’s business or merchant’s name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses a promotion code or their personal Share Code.
• Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
• Device data: We will collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
• Communications data: We collect data regarding communications between users that are enabled through iBoxt’s apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).

Data from other sources. These include:

• Users, drivers and delivery persons participating in our referral programs and users using their personal Share Codes. For example, when a user shares their Share Code with family and friends on social media or refers another person using an iBoxt promotional code, we receive the referred person’s data from that user who is using the that code or Share Code.
• iBoxt account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive transport services through their business accounts (such as business’ guests or customers and those who use Share Codes of account holders).
• Users or others providing information in connection with claims or disputes.
• iBoxt’s business partners through which users create or access their iBoxt account, such as payment providers, social media services, or apps or websites that use iBoxt’s APIs or whose APIs iBoxt uses.
• iBoxt business partners in connection with debit or credit cards issued by a financial institution in partnership with iBoxt to the extent disclosed in the terms and conditions for the card.
• Service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
• Insurance, vehicle, or financial services providers for drivers and/or delivery persons (such as e-bikes or mopeds).
• Partner transportation companies (for drivers or delivery persons who use our services, transport or otherwise through an account associated with such a company).
• Publicly available sources.
• Marketing partners and service providers, including banks in connection with cash back programs, payouts, merchant processors such as Stripe and data resellers.
• Law enforcement officials, public health officials, and other government authorities.

How we use data

iBoxt uses data to facilitate reliable, safe and convenient transports, moves, and pick up services.

• to enhance the safety and security of our drives, users and services
• for customer support
• for research and development
• to enable communications between users and drivers
• for marketing and advertising
• to send non-marketing communications to drivers/users
• Process payments, and enable payments to be made to drivers/transporters and users/senders.
• in connection with legal proceedings

iBoxt uses the data we collect:

1. To facilitate our services. iBoxt uses data to provide, personalize, maintain, and improve the facilitation of our services. This includes using data to:

• Create/update accounts.
• Facilitate transports, delivery and other services,features, such as:
• 1-Using location data to navigate transport pickups and drop-offs at specific destinations, calculate ETAs, and track the progress of moves and transports.
• 2-Enabling features that involve data sharing, such as sharing drivers first name and vehicle information with users to facilitate pickups, moves, transports or features that enable ETA sharing and transport sharing.
• 3-Matching available drivers and delivery persons to users requesting the facilitation of iBoxt services, including based on personal data such as location and proximity to other users, and user settings, preferences (such as preferred destinations), and non-personal data such as vehicles, e-bike or haul types requested.
• 4-Data is also collected for the use of cancellation rates and transports, ratings and user behavior information.
• 5-Calculating location data, prices and transport charges and or transport details (such as requested pickup and drop off addresses). We may also consider non-personal data or factors, including date and time, estimated personalized users’ accounts including Share Codes and account information in reference to such account information. For example; we may present recipients of transports with partners who use our services and/or who may be running promotional discounts for their clients/customers.
• 6-Facilitate insurance, vehicle, invoicing, or financing solutions.
• 7-Provide users with transports or drop off updates, generate receipts, and inform them of changes to our terms, services, or policies.
• 8-Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

iBoxt performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with drivers and users, are compatible with such uses, or are necessary for purposes of iBoxt’s, its drivers, delivery persons, user’s or senders legitimate interests.

Safety, fraud protection and security. We use data to help maintain the safety, security, and integrity of our services for our drivers and users.

This includes:

Verifying drivers and users’ accounts, identity or compliance with safety requirements.

For example, we review driver, sender and delivery persons background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transports moves or pick-ups.

We reserve the right and may also perform user, transporter and sender recipient identity verification using names, date of birth, emails, telephone numbers, payment information, and third party wallets, to help deter the facilitation of our services by fraudulent accounts.

We also require verification of user identity and/or age to use payment methods, facilitate the pick-ups and transport of items that require ID such as alcohol or cannabis, or like-items. We process and compare user profile pictures, government-issued identification photos and numbers, or other user-submitted photographs to perform this verification, including in some regions through use of facial recognition technology. We also use such technology to prevent fraudulent use of identification photos, or to prevent users from creating multiple accounts to benefit from Share Codes and promo codes.

We also use may use facial recognition technology to prevent fraudulent use of iBoxt accounts by those other than the account owner. This is done through iBoxt’s ID Check which regularly asks users, drivers and delivery persons to take a selfie while online and compares it with their profile picture. We also use this feature to verify changes of bank account information, depositing Share Code funds via ACH and to facilitate regaining account access.

We also use selfies to verify that e-bike drivers’ users are wearing helmets or other safety gear through the use of object verification technology. We may use this as well as data from delivery persons’ devices to verify the type of vehicles they use to facilitate transports.

Using customer service information from our senders, users, transport recipients, drivers or onlookers (including reports of safety incidents), future device data (such as any data that detects speeding or harsh braking or acceleration) and future usage data to identify potentially unsafe drivers and driving. This can lead to drivers, transporters or delivery transporters receiving messages encouraging safer driving, and/or account deactivation following human review.

Using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud, including by guests or recipients of transports from users.

Using reported incidents and user or sender negative feedback from non-professional or discourteous drivers or transporters and other feedback positive or otherwise to encourage and foster the safety of human life and the protection of items being transported through the use of the iBoxt’s platforms and compliance with our terms and as grounds for deactivating, suspending, rewarding or placing drivers, delivery persons, users or senders on account suspension whom have a series of unprofessional, rude, libelous and/or slanderous complaints or proven false accusations that could otherwise harm, endanger or unlawfully accuse the other party.

Using driver data (such as past transport information and reported incidents) transport data (such as account information, cancellation and reported incidents, current pick-up and transport locations, past transport information, and complaints or positive information given by users, senders, drivers, transporters or delivery person to predict and help avoid repeat matching of services with drivers, delivery persons users or senders that may result in increased risk of conflict. We also avoid the repeat of transports where one user has previously given a driver a (private) negative review or in the alternative, a driver had given a user a (private) negative review from either being treated poorly, harassed or made to feel uncomfortable.

The fraud and unsafe driving prevention and detection activities described above can result in deactivation of users (only after human review).

Using location, phone number, user name, vehicle details and other relevant information to provide user and drivers with live support from iBoxt representatives during moves, transports or pick ups.

***iBoxt will share and make visible positive reviews about users given by drivers or delivery persons as well as positive and encouraging feedback by users and senders given about their driver, transporter or delivery person or experience. We will post how many times a driver has been requested, rewards each driver receives and will make visible to the public an accurate and factual profile.

Only good and positive reviews will appear in the driver and user profiles. In an effort to protect the transparency and integrity of the iBoxt app and its drivers, delivery persons, users and senders we will have a “private” dispute chat for drivers and users to state their case or complaint directly with an iBoxt representative who will take under advisement the issue or complaint, investigate the poor or questionable review and/or unprofessional behavior from either driver, delivery person or user of the iBoxt app.

It is against iBoxt Policy to post negative reviews or feedback about a driver or a user publicly on our platform. All disputes will be held privately with an iBoxt representative and proper measures will be taken to into account to resolve, intervene or implement possible account suspension for a period of time or in serious instances permanent loss of the use of the iBoxt app for both driver or user respectively.

The iBoxt platform will never allow negative feedback about our users, drivers or delivery persons during or after any move, transport or pick up on our platform. We let the amount of positive reviews, requests and rewards speak for themselves. iBoxt encourages good behavior and rewards drivers and users through bonuses, Share Codes and incentive programs.

iBoxt performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of iBoxt, our users, drivers and members of the general public.

Driver & User Support; We use the information we collect which may include call recordings, chat logs, permissible audio recordings to provide driver & user support, including to investigate and address user or driver concerns and to monitor and improve our driver and user support responses and processies.

Boxt performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with drivers and users and for purposes of iBoxt’s legitimate interests in monitoring and improving its user and driver support services.

Research and development; We use data for analysis, machine learning, product development, research and testing, live and recorded interviews, human interaction, live street interviews using video, viral postings etc. This helps us to facilitate and make our services more convenient, engaging, interactive and easy-to-use, as well as enhances the safety and security of the facilitation of our services, and helps to develop new features, create viral content and provide new and updated facilitation of a variety of services.

Enabling communications between drivers, transporters, delivery and users; For example, a user may message or call a driver to confirm or update details about a move, transport or pickup time or entry instructions for a destination or a user may call a driver to retrieve a forgotten item at the completion of a transport, or an e-bike delivery person may contact a recipient of a transport or pick up with information about entry to a building, code needed or doorman instructions.

iBoxt performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

Marketing and Advertising; iBoxt uses data (other than guest users’ data) to market its services, and iBoxt partners.

We specifically use account, approximate location, device and usage data and present and past transports, moves or pickup history to provide ads and marketing communications that are personalized based on users’ observed or inferred location, interests and characteristics.

This includes using this data to:

• Send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising iBoxt products, facilitators, services, features, iBoxt and user videos, offers, Share Code updates, app updates, promotions, competitions, news, events, bike shares and bike rentals. For example, we may send push notifications suggesting a user’s favorite retail location and any sales related to the history of that retail transport. Offers from (approved and user-visited) merchants, in-app messages offering discounts or promo for products from users have a history with a particular merchant similar to or duplicating those a user has previously transported.
• Display personalized advertising on third party apps or websites.
• Display third party advertising in iBoxt’s apps or in connection with our facilitation of services. For example, we may display ads for colleges, businesses or merchants that are available on the iBoxt’s app and any promotion, competition or sales that (partnered) merchant college or business is running. These ads (which are identified as links in the iBoxt’s app) included are specials, bonuses, sales, partner competitions, Share Code competitions, driver Share Code competitions recommendations for approved merchants from user history that are personalized based on users’ location and past transport histories.
• We also can display ads for third party products that are not available on the iBoxt apps. These ads may contain links to third party apps or websites. Users should refer to such third parties’ privacy notices for information on their collection and use of data when visiting such apps or websites.
• We also provide ads that are personalized based on data about users’ current retail transport or a scheduled move or pickup, including day, time and circumstance of request and/or facilitation of such services requested either scheduled or in real time. For example, if a user schedules a transport to (an approved partner) like Crate & Barrel for a recent purchase, we may display in-app ads for Crate & Barrel products, services or promotions that may be available at that Crate & Barrel or via Crate & Barrel’s website.
• We also measure the effectiveness of iBoxt’s ads, and of third-party ads displayed in iBoxt’s apps or in connection with the facilitation of our transport services.
• iBoxt performs the above activities on the grounds that they are necessary for purposes of iBoxt’s legitimate interests in informing users about services and features used historically by a particular user or those offered by iBoxt partners and approved iBoxt partnerships.
• Non-marketing communications. iBoxt may use video content, R&D data and viral content to send surveys and other communications that are not for the purpose of marketing the transport services or approved products of iBoxt or its partners. We may also send users communications and other processies that relate to or are in the realm of the use of the facilitation of our transport services. For example, iBoxt may notify its drivers or users reports or notices about the transportation or trucking industry, logistics and how it affects iBoxt the company, the app and the industry of logistics in the United States of America or how iBoxt company is affected by industries that also contribute to the GDP.
• iBoxt may perform the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or drivers for the purposes of iBoxt and its users’ legitimate interests in informing drivers and users about events, current or otherwise that may have an impact on their use of iBoxt or iBoxt’s facilitation of the transport or industry laws and how it may impact the facilitation of our services; including but not limited to truck routes, CDL updates and regulations.
• Legal proceedings, requirements and updates. We use data to investigate or address claims or disputes relating to use of iBoxt’s facilitation of our transport services, to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or pursuant to legal process or governmental request, including from law enforcement.
• iBoxt can and will perform the above activities on the grounds that they are necessary for the purposes of iBoxt’s legitimate interests in investigating and responding to claims and disputes relating to use of iBoxt’s transport services, features, and/or anything necessary for compliance with applicable legal requirements.

Cookies and third-party technologies

iBoxt and our approved partners use cookies and other identification technologies on our apps, websites, emails, and online ads.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. iBoxt can and may use cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering driver, transporter, user,sender preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our products and transport services.

We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services, transports or otherwise on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our website as well as when they visit other online sites and services.

Data sharing and disclosure

Some of iBoxt’s transport services and features require that we share data with other users, or at a users request or with their consent, Transport Sharing or transport recipients. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

iBoxt may share data:

1. With other drivers, delivery persons, users, senders and in and during Combination Transports hereinafter (“CT”)

This includes sharing the information of:

• Senders’ first name, profile, and pickup and/or final destination or pick up locations with drivers and other senders in a “CT”
• Senders’ first name with other senders in a (CT): for Example: iBoxt may contact senders of items that are in a combined container, like a 53-footer for a scheduled (CT) that is heading to a particular university or several universities.
• For example: During a college or university pickup or drop off, iBoxt will share and include other users, senders that have a transport on the same vehicle in combination with other college students or whomever else has items in transport on that truck or vehicle and will include and make visible to other users some information like first name destination or pickup location. iBoxt may and will provide a chat box and/or text messaging chain along with phone access for driver to contact users via text messaging regarding their transport. iBoxt may facilitate communication options between the driver and user in addition to sharing some information regarding the transport in the chat. Senders will see the other senders drop off location and any other chats taking place regarding and during the transport. The user communication will end, and become not visible when the driver has ended the transport with a final image of and sender has confirmed confirmed receipt.
• Additional information that may and will be shared in addition to sender’s first name, transport details, including transport contents, preferences and special instructions with other transports in a drop off group order.
• Final Destination and recipient’s first name, destination address, and transport information (including special instructions or required access code for a transport delivery with any and all final destination information, name and address, for person receiving the transport, if different.
• We may also share user profiles and feedback, or other information to the extent required by law, to the business or establishment receiving the transport.
• For drivers and e-bike delivery persons, we may share data with the users, senders, receivers of transport(s), businesses, merchants, establishments including first and possibly last name if needed, photos; vehicle make, model, color, license plate, and vehicle photo; e-bike make model, color and photo (before, during transport and after transport); driver reviews provided by users; total number of transports; period of time since they signed up to be a driver or delivery person; contact information; and driver or delivery person profile, including compliments, badges, awards and number of referrals, other feedback submitted by past users etc. For drivers and delivery persons who self-identify as deaf or hard of hearing via our in-app accessibility settings, we will share that information with the users and transport recipients via text messaging during a transport.
• We also provide users with an in-app receipt containing information such as a breakdown of amounts charged per transport, driver or e-bike delivery persons first name, photo, and route map. We also include any and other information on those receipts if required by law.

iBoxt may share data:

1. With other users/Senders

This includes sharing:

• User’s first name, rating, and pickup and/or drop-off locations with drivers.
• User’s first name with other user/senders in Transport Sharing, Users in transports may also see the other user’s transport location.
• Transport recipient’s first name and transport details, including items being transported will be shared with other users in a group order.

• Transport recipient’s first name, transport pick-up address, and transport information (including special instructions or transport preferences) may be shared with a restaurant, merchant, business etc. and for e-bike transports, with the delivery person. We may also share other information to the extent required by law to all on the group transport during transport sharing.
• For drivers and e-bike delivery persons, we may share data with the senders, transport recipients, restaurants, merchants or business etc. including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during transport); total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and driver or e-bike delivery person profile, including compliments and other feedback submitted by past users. For drivers and delivery persons who self- identify as deaf or hard of hearing via our in-app accessibility settings, we will share that information with the riders and order recipients.
• We also provide senders and order recipients with e-receipts containing information such as a breakdown of amounts charged, driver or delivery person’s first name, photo, and route map. We also include other information on those transport receipts if required by law or when an account owner’s account is used by another person, such as when an employee uses an employer’s iBoxt Business account profile.
• In addition, if a sender creates an account using an email address affiliated with an iBoxt Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense transports.
• For those who participate in any iBoxt promotional program, referral, Share Codes or otherwise, we share certain data of referred users, such as transport count, with the user/sender who referred them as necessary to determine the referral bonus or Share Code earnings.

2. At users’ request or with users’ consent to share info

This includes sharing data with:

• Other people at a user’s request. For example, we share a user’s ETA and transport destination with a family or friend when requested by that user, or a user’s transport information when they share a transport with a family or friend.
• iBoxt may share certain data with those third parties. This may include, for example, other services transports or not, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; restaurants, merchants or other businesses related to or not related to iBoxt Business partners and their users in connection with promotions, contests, Share Codes or specialized services.
• Insurance companies. If a user has reported or submits a claim to an insurance company relating to iBoxt’s services, iBoxt will share certain data with that insurance company for the purpose of adjusting or handling the user’s insurance claim.
• Merchants, restaurants, businesses etc. If a transport recipient adds a merchant loyalty membership number or a Share Code to their user account, iBoxt will share their loyalty membership or Share Code and transport details with such merchant, restaurant, businesses etc. when they schedule a transport. Transport recipients may also opt-in to share their contact and transport details with a specific merchant, restaurant or business to receive marketing communications from such merchant, restaurant, business etc.
• General public. Questions or comments from users submitted through public forums such as iBoxt blogs, iBoxt social media or any social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

3. With iBoxt subsidiaries and affiliates

• We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, iBoxt processes and stores such data in the United States.

4. With iBoxt service providers and business partners

• These include the third parties, or categories of third parties where a third party is identified, please see their privacy notices for information regarding their collection and use of personal data wherever their information is posted.
• Payment processors and facilitators.
• Background check, identity verification and risk solutions providers.
• Cloud storage providers.
• Customer support platform and service providers
• Google in connection with the use of Google Maps in the iBoxt’s apps.
• Social media companies, in connection with iBoxt’s use of their tools in iBoxt’s apps and websites.
• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness. This includes advertising intermediaries. We share data including advertising or device identifier, hashed email address, approximate location, current transport or information, and ad interaction data with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. Users may opt out from ad personalization in the iBoxt app. Instead, regarding these intermediaries’ privacy policies and practices, visit their websites.
• Research partners, including those performing surveys or research projects in partnership with iBoxt or on iBoxt’s behalf.
• Service providers that assist iBoxt to enhance the safety and security of iBoxt apps and services.
• Service providers that provide us with artificial intelligence and machine learning tools and services.
• Accountants, consultants, lawyers, and other professional service providers.
• Insurance and financing partners.
• Insurance companies, in connection with insurance claims made or reported by a user relating to Uber’s services, and for the purpose of adjusting or handling the insurance claim.
• Airports for transport being brought to and from.
• Providers of e-bikes and scooters that can be rented through the iBoxt app.
• Any and all third-party rental suppliers.

5. For legal reasons or in the event of a dispute

• iBoxt may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.
• This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), insurance companies, or other third parties as necessary to enforce our terms of service, user agreements, or other policies; to protect iBoxt’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of the facilitation of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.
• This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

6. With consent

• iBoxt may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

Data retention and deletion;

iBoxt retains user data for as long as necessary for the purposes described above. Users may request account deletion through the iBoxt apps.

iBoxt retains user data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.

For example, we retain data:

• For the life of users’ accounts if such data is necessary to provide our services. E.g., account data.
• For 7 years if necessary to comply with tax requirements. E.g., drivers’ and delivery persons’ transports or delivery transport information.
• For defined periods as necessary for purposes of safety or fraud
  prevention. E.g., we retain incomplete driver applications for 1 year, and rejected driver applications for 7 years.

Users may request deletion of their account through the iBoxt app.

Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the iBoxt’s account (such as an outstanding credit or an unresolved claim or dispute). For transporters and e- bike delivery persons, this generally means that we retain certain parts of their data for as long as necessary for actual or potential tax, litigation, or insurance claims.

For sender and transport recipients, we generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

• Privacy settings

Users, senders and transport recipients can set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications in the settings of their smartphone.

• Location data collection (users/senders and transport recipients)

• Users,senders and transport recipients can enable/disable iBoxt’s collection of their mobile device location data through their device settings.
• Share Live Location (users/senders and transport recipients)
• Users, senders and transport recipients can enable/disable iBoxt’s sharing of their mobile device real-time location data with their drivers, transporters or e- bike delivery persons (as applicable) through their device settings.
• Users or senders may enable or disable iBoxt to send push notifications about discounts, Share Code competitions and news from iBoxt. Users or senders may control whether they receive push notifications by opting out.

Third-party app access

• Users and senders may authorize third-party applications to access their iBoxt account data to enable additional features whenever permissible. Users or senders can review or withdraw access by third-party applications by opting out.

Device permissions:

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Users and should check the available settings on their devices, or check with their provider.

3. In-app profile pages

During and after every transport drivers/transporters and users/senders are able to see each other’s profile and:

• Users/senders and driver/transporters can leave a good / great review for each other however, iBoxt does not have a rating system. This is intentional and with good reason. iBoxt gives back to the community for the users and drivers that use our app. Our mission is to create a positive and helpful community for friends, family and neighbors. Users/senders and driver/transporters will see any and all reviews left by prior transports and good experiences as well as badges, awards, bonuses how many times the driver/transporter was requested by a user/sender and any and all updates about your driver/transporter.

For Example;

How long the driver has been driving using the iBoxt app etc. You as the user/sender can make your own conclusion about the professionalism of your driver and your experience. You will have an opportunity to leave a complaint or a negative comment or concern regarding your driver with an iBoxt representative in a message box at the completion of your transport. All disputes will be handled via live chat, email or phone calls and can be discussed in person with a live iBoxt representative 24 hours a day, 7 days a week. Appropriate measures, resolutions or reprimands will be administered to both parties to create a positive but fair outcome.

iBoxt and the users of the iBoxt apps are aware of our Policy and how iBoxt creates a social impact on the economy through our policies and trusting environment.

The current rating system that exists on many apps and platforms are harmful to everyone who uses the iBoxt apps. Negative reviews, star-ratings and hostile posts affects the livelihood and reputation of good people with repercussions unbeknownst to the person giving the bad review. The star rating often hinders hard working drivers from receiving the opportunity to work and earn a good living.

iBoxt strives for our users, drivers, delivery persons, partners etc. to be as courteous and professional as possible at all times.

Everyone has a bad day, iBoxt wants to help not hinder when life gets in the way.

4. Marketing and advertising choices

iBoxt provides users/senders with the following choices regarding how their data is used for purposes of marketing and advertising:

• Personalized marketing communications from iBoxt: Users/senders may choose whether iBoxt may use their data to send personalized communications (such as, emails, push notifications, and in-app messages) about iBoxt products and / or services. Users/senders may also choose whether to receive any marketing emails or push notifications from iBoxt.
• Data Sharing and Tracking: Users/senders may choose whether iBoxt may share their data with third parties, or collect data regarding their visits and actions on third-party apps or websites, for purposes of personalized ads.
• Personalized Ads: Users may choose whether iBoxt uses their iBoxt transport data or search history.

• Cookies and related technologies:

For information on how to control iBoxt’s use of cookies and related technologies, including for purposes of displaying personalized ads, contact us at support@iBoxt.com.

V. Legal information

Data controllers and Data Protection Officer

iBoxt Technologies Inc. is controller of the data processed in connection with use of iBoxt’s services, except where it is joint controller with other iBoxt user affiliates or third-party partners.

Legal Framework for Data Transfers

iBoxt operates, and processes user data. This may result in processing of your personal data in other countries and the United States, whose data protection laws may differ from those where you live.

This includes processing of your data on iBoxt’s servers in the United States, and transferring or enabling access to your data, in order to:

• Provide you transport and other iBoxt services wherever you schedule them.
• Provide you access to your information, such as transport history, wherever you request it.
• Provide 24/7 access to and responses from iBoxt’s customer service agents.
• Respond to government or law enforcement, as necessary. iBoxt is committed to protecting our users’/sender’s personal data regardless of where they are located or where, or by who, their personal data is processed. This includes implementing measures to protect users’ data, including:

• Securing user/sender data when in transit, including through encryption, and at rest.
• Mandating company-wide training regarding privacy and data security.

• Implementing internal policies within the infrastructure of the iBoxt apps.
• Limiting government and law enforcement access to user data, except where required by law, there are imminent threats to safety, or users’ have consented to the access.
• Request from law enforcement: iBoxt is required under applicable law to share user data, including that which may be subject to iBoxt’s certification, pursuant to legal process or governmental request, including from law enforcement.
• Investigation and enforcement: iBoxt is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
• Updates to this Privacy Notice iBoxt will occasionally or frequently update this notice. If we make significant changes, we will notify users/senders and drivers/transporters in advance of the changes through the iBoxt apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Updates to this Privacy Notice

iBoxt will occasionally or frequently update this notice.

If we make significant changes, we will notify users/senders and drivers/transporters in advance of the changes through the iBoxt apps or through other means, such as email.

We encourage users to periodically review this notice for the latest information on our privacy practices.